Your safety is built in

Every host family and guest goes through real verification — and your money is protected until you arrive.

Are host families trustworthy?

Every family on StayLingo is reviewed by our team before their listing goes live. Here is exactly what stands between you and a bad surprise.

Verified identity & manual approval

Hosts upload a government ID and a selfie, and our team approves every listing by hand before it appears in search.

Double-blind reviews

Reviews are published only after both sides submit, so nobody can retaliate or sugar-coat — what you read is what really happened.

Your money is protected

You pay securely through Stripe, and the host receives the money only after you confirm you have arrived and everything is as promised.

Real dispute resolution

If something is wrong, open a dispute — the payout is frozen immediately and our team steps in to resolve it.

Are guests trustworthy?

You are opening your home, so we verify who walks through the door.

Guest ID verification

Guests verify their identity with a government ID and selfie, and verified guests carry a badge on their profile.

Track records you can check

Guest profiles show completed stays, ratings from other families and Superguest badges earned over time.

Damage protection

A deposit window lets you report damage within 48 hours of check-in — our team reviews it and resolves compensation.

Safe messaging

Contact details are filtered out of messages until a booking is confirmed, and suspicious messages are flagged to our team.

Frequently asked questions

How do I know a host family is real?: Every host verifies their identity with a government ID and selfie, and our team manually approves each listing before it goes live.
When is my payment released to the host?: Only after you confirm your arrival. Until then the money is held safely by our payment provider, Stripe.
What happens if the stay is not as described?: Open a dispute from your dashboard. The host's payout is frozen immediately and our team investigates and resolves it.
Can hosts and guests see my personal details?: No. Exact addresses appear only after a confirmed booking, contact details are filtered from chat, and identity documents are visible only to our review team.
How are reviews kept honest?: Reviews are double-blind: they are published only after both sides submit (or after 14 days), so no one can retaliate.
What protects hosts against damage?: Hosts can report damage within 48 hours of check-in; deposits and payouts are frozen while our team resolves the claim.

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Are host families trustworthy?

Every family on StayLingo is reviewed by our team before their listing goes live. Here is exactly what stands between you and a bad surprise.

Verified identity & manual approval

Hosts upload a government ID and a selfie, and our team approves every listing by hand before it appears in search.

Double-blind reviews

Reviews are published only after both sides submit, so nobody can retaliate or sugar-coat — what you read is what really happened.

Your money is protected

You pay securely through Stripe, and the host receives the money only after you confirm you have arrived and everything is as promised.

Real dispute resolution

If something is wrong, open a dispute — the payout is frozen immediately and our team steps in to resolve it.

Are guests trustworthy?

You are opening your home, so we verify who walks through the door.

Guest ID verification

Guests verify their identity with a government ID and selfie, and verified guests carry a badge on their profile.

Track records you can check

Guest profiles show completed stays, ratings from other families and Superguest badges earned over time.

Damage protection

A deposit window lets you report damage within 48 hours of check-in — our team reviews it and resolves compensation.

Safe messaging

Contact details are filtered out of messages until a booking is confirmed, and suspicious messages are flagged to our team.

Frequently asked questions

How do I know a host family is real?

▾

Every host verifies their identity with a government ID and selfie, and our team manually approves each listing before it goes live.

When is my payment released to the host?

▾

Only after you confirm your arrival. Until then the money is held safely by our payment provider, Stripe.

What happens if the stay is not as described?

▾

Open a dispute from your dashboard. The host's payout is frozen immediately and our team investigates and resolves it.

Can hosts and guests see my personal details?

▾

No. Exact addresses appear only after a confirmed booking, contact details are filtered from chat, and identity documents are visible only to our review team.

How are reviews kept honest?

▾

Reviews are double-blind: they are published only after both sides submit (or after 14 days), so no one can retaliate.

What protects hosts against damage?

▾

Hosts can report damage within 48 hours of check-in; deposits and payouts are frozen while our team resolves the claim.